Terms and Conditions

Returns Policy:

If there is a problem with the order, e-mail us at: sales@intimatesupplies.co.nz within 2 business days of the receipt of your item to let us know.

The nature of our products means that for reasons of hygiene we cannot accept the return of any products. The only exception to this will be where we have sent the wrong item and the item is returned to us in its original packaging in an unused / unworn condition. Please note items may vary from the picture shown, we attempt to show the actual item but in some cases the actual item may vary slightly from the picture.

Privacy:

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times:

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 2 days for delivery. In the unlikely event that your items are not in stock we will email you to advise the approximate delivery time frame. For delivery within NZ we charge $7.50, this charge will automatically be added to your order at checkout. The $7.50 is only one charge regardless of how many items you buy.